SHIPPING & RETURNS

Shipping Policy

We provide 3 shipping options for the products in China warehouse,

a) EMS economy shipping. (20-60 business days)

b) EMS standard shipping with a tracking number.(7-20 business days)

c) DHL fast shipping with a tracking number.(3-5 business days)

We provide 2 shipping options for the products in the US warehouse,

a) Economy Shipping from the US warehouse(normally 5-7 business days)

b)Standard Shipping from the US warehouse(normally 3-5 business days)

An email with a tracking number will be sent to the email specified in your account at checkout(EMS economy shipping has no tracking number).  Please ensure the email is correct.  We recommend someone be present to sign for your packages.  This way any damaged can be noted with the delivery person.  Be sure to inspect the contents of the package(s) for damage.  Contact us within 48 hours about damaged components.

Return & Exchange Policy

 

 

Prior to assembly, examine and dry-fit your airframe.  Returns will only be made on an airframe that is not assembled and in like-new-condition.  Once assembly is started on a kit, it cannot be returned.  If an issue is found, contact us within 30 days of the purchase date.  SpotonRC will then determine the best course of action to remedy the problem.  After 30 days from original purchase, SpotonRC is no longer responsible for problems or defects.

Non-defective returned products are subject to a 10% restocking fee.

Contact

Customer Service:

spotonrc1@263.net

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